FAQs

For common queries please read below :)

Purchasing Cards

I want to order a large number of cards from you, am I able to do this?

Yes, simply select the quantity of cards that you require. If this exceeds our stock levels, please contact us and we will do our best to help. Larger orders will take a little longer for us to prepare.

I want to order one of your cards for Confirmation invitations, are you able to do this?

Of course we can, we can alter the wording on the front of the card to say your desired text and also we can include your invite details in the inside of the card.

How do I personalise my card?

We have created a dedicated box for you to write your personalisation details in. This is part of the purchase process on our website.

Why is there no option to choose the font style for the card front?

We choose the font we think best suits the card design, so do not allow an option for this to be changed.

What parts of my card can I personalise?

You have the option to personalise the greeting message on the card front, the verse and verse font style (from Arial, Comic Sans MS or Bradley Hand ITC).

Have I got the option to change the font colour of my card?

We print all text in black and so we are unable to offer this.

I have sent you my personalisation details when I bought the card, but I now require them to be changed, what should I do? 

You should contact us immediately with the new details. If your card has not been started, we can use your revised details. If your card has already been prepared, it will be sent to you containing the original details that you sent to us.

Can I have the design of one of your cards changed, could I perhaps have red ribbon instead of blue? 

We prepare the majority of  our designs in advance, so we are not able to alter them in any way. We have tried to include a variety of different colour schemes so hope that there is something for everyone. Only the wording on most of our greeting cards can be changed.  We create greeting cards that look stunning and so the designs that you see on our website are all that we offer.  We do not custom design cards for our customers as we are far too busy to offer this service.

Is the ribbon surrounding the card in the photographs included?

Any ribbon that is stuck directly to your card is included in the price you pay, but any additional ribbon is not and is on the photographs purely for photographic purposes.

How many words can I fit on the card front, and how much on the inside?

This is difficult to say as it depends on the size of card and the text used. It is best to contact us prior to purchase with what you wish to have, and we will do our best to fit it on for you.

I have a promotional voucher, how do I redeem it? 

You can redeem your voucher by typing in the code when purchasing your card.

I wish to purchase a gift box with my card, am I able to do this? 

Gift boxes are only supplied with our luxury cards, however may be purchased upon request.

What payment options do you offer?

You can make payment through PayPal which allows you to use either your PayPal account or credit/debit card.

I have made a spelling mistake in my personalisation details, will it be corrected?

Please make sure all spelling is correct at point of purchase.  If after checking your order confirmation you notice that there are any spelling mistakes, please contact us straight away.  Once your card has been printed, we will be unable to make any alterations to your order.  

I have forgotten my account password, what should I do?

Please click the ‘sign in’ button and select ‘forgot my password?’. You will be asked for the email address you used to create an account. Once this is submitted you will receive an email with your password.

Delivery

How long does it take to dispatch my order?

Our current dispatch time is four working days. Larger orders will take longer. Please see our delivery information section for full details.

I want my card sent to my daughter for her birthday. Can you do this so it reaches her for the big day?

Yes of course we can. Please include the date you wish your card to be sent in either the personalisation box or the special instructions box, along with your other details. Please note: first class post can take 1-3 days in the UK. Please allow 1-4 weeks for cards sent abroad.

I live in the UK, but want to send my card directly to the recipient in France, am I able to do this?

Yes, once you have selected your card, you will have the opportunity to provide us with the delivery address. The postage cost will be calculated from this.

I need my card for the following day, is this possible?

Unfortunately we do not offer next day delivery. We prepare orders in the order that we receive them so that we can prioritise our workload fairly.

Returns

Can I have a refund if I am not happy with my order?

Our promise is to supply quality handmade greetings cards. If you are not entirely satisfied however with your purchase, we will be happy to refund the cost of the card as long as it is retuned unused and in a resalable condition to us within 14 days of receipt. We cannot however provide a refund on cards that have been personalised or custom made in any way unless they are faulty. Please see our returns policy for more details.

What do I do if there is a problem with my order?

If there is a problem with your order, please contact us immediately and we will do our best to put things right for you.